Handbook of CRM : achieving excellence in customer management / Adrian Payne.
by Payne, Adrian.
Publisher: Amsterdam : Elsevier, c2006Description: xx, 438 p. : ill.ISBN: 0-7506-6437-1..Subject(s): Customer relations -- Handbooks, manuals, etc | Customer relations -- Management -- Handbooks, manuals, etc| Item type | Current location | Call number | Status | Notes | Date due | Barcode | Item holds |
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Book
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STV Main Library Subject Reference-Business Administration | SR-BA 658.8120202 P29 2006 (Browse shelf) | Available | For circulation | 33209 |
Total holds: 0
Includes bibliographical references and index.